Step 9 is focused on the advanced techniques needed to identify and eliminate the root cause of problems.
One definition of a problem is: “The recognition of a difference between what is actually happening and what should be happening.” In other words, something is happening that is out of conformance to a known standard or expected results.
Problem-solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution.
The American Society for Quality (ASQ) defines a four-step procedure for problem-solving:
Many organizations spend their time fire-fighting their way through re-occurring problems. They spend very little time on problem-solving to improve their business processes and find solutions to eliminate their problems. A business that is not improving their business processes on a regular basis is stagnating. What is even worse, is they are going backwards, while their competitors are moving ahead of them.
The best problem-solving resource in any business to generate great ideas for solutions to eliminate their problems are their employees. They are the people that do the work every day and given the right environment they enjoy participating in focused activities to improve their workplace. Every lean organization has enjoyed the bottom line improvements by tapping into the best source for process knowledge and improvement ideas, their employees!
When an organization is working though the 10-Step Training and Implementation Model, they are improving their business processes following a step-by-step procedure. As the improvement teams start to mature and understand how the lean principles and tools align and complement each other, they require a deeper and more advanced level of problem-solving capabilities. The main problem-solving tools are those taken from those listed in 7 Quality Tools defined by Kaoru Ishikawa, the father of Quality Circles.
In this short video, Chris Turner - Lean Mfg Coach will give a brief explanation about the need to introduce more advanced problem-solving tools.
I have an individual training module for Advanced Problem Solving available to purchase. It is from my advanced level training course which is Level 3 - Lean Expert in Manufacturing. For more information click the image below:
Categories: 10-Step Model